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i-sure powered by MozyPro Help and Support

Frequently asked questions

Frequently asked questions

You can use these FAQs to answer questions about your subscription.

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Connection problems/firewalls

Connection problems / firewalls

i-sure needs to connect to the internet to work properly. Find out how to configure your connection settings /firewall

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Billing

Billing / VAT Receipts

Find out more about billing and VAT Receipts

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Installation / backup set

Installation / backup set

Follow these step-by-step guides to successfully install or set up your i-sure software.

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Backing up and restoring data

Password reset

Click here to reset your i-sure password

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Installation / backup set

System requirements

Click here for the i-sure system requirements

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Using CREDITFOCUS or Business Manager?

CREDITFOCUS Help & Support

Business Manager Help & Support

Contact us

If you couldn’t find the answer to your question on our website, or if you have any comments, feedback or issues that you would like to bring to our attention you can contact our customer support team by clicking on our

Contact Form or by calling us on 0845 246 0722.

Lines are open Monday to Friday 9.00am to 5.30pm excluding UK Bank and Public holidays
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