To be able to connect to the Business Manager servers (required each month to verify your subscription payments and to ensure uninterrupted access to your account), we recommend that you check the security settings on your computer. If they are set too high, you may have problems accessing your Business Manager and your applications and services.

To check if your security settings are set to the appropriate level: connect to the internet, launch a web page (double click on Internet Explorer) and type the following address in the web browser: https://ibank.barclays.co.uk. If you get an error message (such as 'Page Cannot be Displayed' your internet security settings need to be lowered.

Lowering your internet settings to the default level may put you at risk since it allows websites to put tracking cookies on your computer that monitor your web usage. If you prefer a more secure method of allowing your internet connection to accept Business Manager connections follow the article Allowing your Internet Security to trust Business Manager.

Checking your Connection Settings

To change your security settings you will need to go to your Business Manager Connection Settings and then Internet Options.

1. Right click on the Business Manager icon (1) in the System Tray (located in the bottom-right corner of your computer screen, next to the clock) and select Connection Settings (2).

Amending your Advanced Security Settings

2. In the next window that appears click on Advanced from the list of tabs along the top (1) 

3. Scroll down to the bottom of the list using the scroll bar (2)

4. Put a tick in the boxes next to Use SSL 2.0 and Use SSL 3.0 if they are not already ticked (3).

5. Click Apply.

Changing the Privacy Level

6. Select the Privacy tab (4)

7. Now set it to the default level by clicking the Default button (5)

8. Click Apply.

Changing the Security Level

Depending on whether you have Internet Explorer Version 6 or 7 follow the instructions below. If you are not sure which version of Internet Explorer you have you can check by selecting Help>About Internet Explorer when you have any web page open.

If you are using Internet Explorer 6

9a. Now select the Security tab (6a)

10a. Click on Internet and the earth icon (7a)

11a. Now click the Default Level button – this will set the security level lower. (8a)

12a. Repeat step 11a for Local intranet, Trusted sites, and Restricted sites in this tab.

13a. Finally click on Apply (9a).

If you are using Internet Explorer 7

9b. Click on the Security tab (6b)

10b. Click the Reset all zones to default level button to set the security level lower. (7b)

11b.Click Apply (8b).

This should allow the Business Manager to successfully connect to the internet using your basic internet settings.

If for security reasons you are unable to lower your security and privacy to the default levels you can bypass them.

If your Business Manager is still having problems connecting to the internet please check your LAN Settings.

If your Internet security settings are correctly please check Allowing security to trust the Business Manager.